Member Handbook

Your Member Handbook explains how your health plan works.

Member Handbook — English (PDF)

Addendum to Member Handbook — effective July 17, 2022 (PDF)

Your handbook is your guide to health and wellness services. It tells you the steps to take to make the plan work for you.

The first several pages will tell you what you need to know right away. The rest of the handbook can wait until you need it. Use it for reference or check it out a bit at a time.

When you have a question, visit our website, check this handbook, ask your primary care provider, or call Member Services at 1‑833‑704‑1177 (TTY 1‑855‑534‑6730).