Member Handbook

Your Member Handbook explains how your health plan works.

Member Handbook — English (PDF)

Addendum to the Member Handbook — effective January 1, 2025 (PDF)

Reference Guide for Members (PDF)

The Member Handbook and the Reference Guide, together, make up the Welcome Kit sent to new members. If you have been a member for a while, you might have received individual flyers instead of the Reference Guide.

The Reference Guide shows some of the most important things you need to know as a new member, such as how to earn rewards on your CARE Card, how to get your prescriptions, how to arrange transportation to providers, and much more!

The Member Handbook goes into much more detail and contains all your benefits. Your Member Handbook is your guide to health and wellness services. It tells you the steps to take to make the plan work for you. The first several pages will tell you what you need to know right away. The rest of the handbook can wait until you need it. Use it for reference or check it out a bit at a time.

When you have a question, visit our website, check this handbook, ask your primary care provider, or call Member Services at 1‑833‑704‑1177 (TTY 1‑855‑534‑6730).