What is NaviNet?

NaviNet is an easy-to-use, no-cost, web-based platform that links providers to AmeriHealth Caritas New Hampshire. Through NaviNet, you can access and submit:

  • Member eligibility and benefits information.
  • Panel roster reports.
  • Care gap reports to identify needed services.
  • Member clinical summaries.
  • Member social determinants of health status.
  • Medical and pharmacy claims data.
  • Prior authorization requests.

NaviNet helps speed up the provider-health plan connection and can often replace paper transactions. If you're not a NaviNet user, learn more about NaviNet.

Using NaviNet

The following resources will help you use or get started with NaviNet:


AmeriHealth Caritas New Hampshire offers our providers access to the Jiva Provider Portal for electronic submission of requests for services, prior authorization, and case management activities. The Jiva Provider Portal is accessed through NaviNet using single sign-on functionality. Once in NaviNet, our providers may select the Pre-Authorization Management link, and this will launch the Jiva Provider Portal.

Read the Jiva Provider Guide (PDF).

Please note: NaviNet may be accessed using Firefox, Chrome, and Internet Explorer 11, and you will need version 11 of Internet Explorer for optimal performance with Jiva.